The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Explore & More Store and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Explore & More Store believes that customer conduct violates applicable law or is harmful to the interests of Explore & More Store and its subsidiaries.


  • Shipping & Delivery
  • At this time, Explore and More Store ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Explore and More Store ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.


  • Sales Tax
  • Explore and More Store charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate in California.


  • Return Policy
  • If you are unsatisfied with an item for any reason, you may return or exchange it without penalty at our physical location located inside Happy Hollow Park and Zoo in San Jose. If you unable to visit Happy Hollow Park and Zoo, please use the Contact Us form on this site and we will work with you to resolve the issue.


  • Store Hours
  • All orders placed by 2:00 pm will be shipped on that same business day. All orders placed after 2:00 pm will be shipped by 10:00 am on the following business day.


  • Miscellaneous
  • VOID WHERE PROHIBITED:
    Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. Explore & More Store and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

    GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of Explore & More Store shall apply and both parties shall consent to the jurisdiction of said State's courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

    MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and Explore & More Store with respect to this Web site. The Terms and Conditions supercede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Explore & More Store with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by Explore & More Store. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.